Refunds & Returns

If something is wrong with your order, tell us and we will put it right.

Wrong, damaged or missing items

Check your order when the driver hands it over. If anything is damaged, missing or not what you ordered, tell us within 24 hours and we will replace it or refund it in full, including delivery.

Changing your mind

Unopened items in their original packaging can be returned within [NUMBER] days. The goods must be in a condition we can sell again. Return delivery is [PAID BY WHOM].

What cannot be returned

For hygiene and food safety we cannot take back food that has been opened, anything sold loose or by weight, or opened cosmetics and skincare — unless the item is faulty. This does not affect your rights when something is genuinely wrong with the goods.

How to start

Message 050 804 3480 or write to hello@chaouenmarket.ae with your order number and a photograph if something arrived damaged. We answer seven days a week.

Getting your money back

Orders paid in cash are refunded in cash at either branch, or by bank transfer if you prefer. Card refunds go back to the card that paid, within [NUMBER] working days of us receiving the goods.